Why platform teams are replacing ticket queues with self-service

For years, getting a new environment meant opening a ticket and waiting. Many companies now treat that wait as a cost they can remove.

Platform teams build a paved road: a small set of supported ways to deploy, observe and secure an application. Developers pick one and move on, without asking anyone.

The interesting part is the market around it. Vendors, open source projects and consultancies are all competing to define what an internal platform should include.

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